GreyMind Data & Account Deletion

If you have provided personal information to GreyMind through an enquiry, support request, booking pathway or another direct interaction without creating a GreyMind account, you may request deletion of eligible information associated with that interaction.

Depending on how you interacted with GreyMind, eligible information may include:

Users who have created a GreyMind account, including accounts used to access ACSS, may request permanent deletion of their account and eligible personal information associated with it.

Account deletion is intentionally not instantaneous. A GreyMind account may be connected to authentication records, saved work, screening activity and other information that must be handled consistently when the account is removed. GreyMind therefore uses a protected deletion process rather than allowing an account to be permanently destroyed by a single button or keyboard action.

After a deletion request is received, GreyMind may verify that the requester is authorized to delete the account. Once verification is complete, the request enters a short security waiting period before irreversible deletion. This helps protect users against accidental deletion, unauthorized deletion and deletion of the wrong account.

A pending deletion request may be cancelled before irreversible deletion is completed. Once final deletion has been completed, deleted account information cannot ordinarily be recovered through the account interface.

Permanent account deletion is an irreversible action. GreyMind does not treat an account as a disposable screen entry that can safely be removed with a single Delete or Backspace command.

The waiting period allows GreyMind to verify the request, protect against unauthorized or accidental deletion, preserve the consistency of related records, and give the account holder an opportunity to cancel the request before deletion becomes irreversible.

The waiting period is therefore a security protection rather than a processing delay.

Depending on the services used, eligible account-associated information may include:

account profile information; your primary email address; linked authentication-provider identity information held by GreyMind; saved ACSS work associated solely with the account; account preferences; account-generated records that are not required to be retained; and other personal information directly associated with the account.

Deleting a GreyMind account does not delete the user’s Google, Microsoft, ORCID or other external provider account. GreyMind deletes or disconnects eligible information under its control, but independently operated identity providers maintain their own accounts and records under their respective terms and privacy practices.

Revoking GreyMind’s access at an external provider does not by itself constitute a GreyMind account-deletion request, and deleting a GreyMind account does not necessarily delete information independently held by that provider.

GreyMind may retain limited information where retention is reasonably necessary to comply with a legal or regulatory obligation, maintain security, prevent fraud or abuse, meet accounting requirements, resolve disputes, establish or defend legal claims, or satisfy another legitimate requirement recognized by applicable law.

Where only part of a record must be retained, GreyMind should avoid retaining unrelated personal information merely because the original record contained it. Information retained for these purposes should not be used for unrelated ordinary account activity.

Certain minimal security or deletion records may be retained where necessary to ensure that information previously deleted is not unintentionally restored or recreated during system recovery.

Deleted information may persist temporarily in protected backup or recovery systems until those copies are replaced or expire under GreyMind’s retention practices. Such copies are not treated as active account data and are not restored for ordinary use.

GreyMind’s recovery procedures are designed to prevent completed account deletions from being unintentionally reversed during system restoration.

GreyMind will review deletion requests within a reasonable period. Where identity verification is necessary, the deletion process begins after GreyMind has sufficient information to verify that the request is authorized.

Eligible account deletion is subject to a short security waiting period before irreversible completion. GreyMind will take reasonable steps to complete the request without unnecessary delay while preserving required security, legal and record-integrity safeguards.

The current GreyMind mobile app may be used without a GreyMind login account. Other GreyMind services, including ACSS, may provide authenticated GreyMind accounts. This page covers deletion requests for both account and non-account interactions where GreyMind controls the relevant information.

To request deletion or to ask a question about this policy, contact us at privacy@thegreymind.com.

GreyMind Innovations Limited · RC 9766600 · Abuja, FCT, Nigeria.